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At Tristar Immigration, we strive to provide exceptional visa and immigration services. However, we understand that there may be instances where you may require a refund. Our refund policy is designed to ensure fairness and transparency for all our clients.
1. Eligibility for Refunds
- Refunds are applicable only for services that have been paid for but not yet rendered.
- Refund requests must be made within 14 days of the initial payment date.
- Refunds are not applicable for services that have already commenced or been completed.
- All refund requests must be accompanied by valid proof of payment.
2. Non-Refundable Fees
Certain fees are non-refundable under any circumstances. These include, but are not limited to:
- Government or embassy fees paid for visa applications.
- Third-party service charges such as translation, courier, or attestation fees.
- Administrative fees incurred in the processing of your application.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Email your refund request to Info@tristarimmigration.com with the subject line “Refund Request – [Your Name]”. Please include your payment receipt, the reason for the refund, and any relevant documentation.
- Review: Our team will review your request and may contact you for additional information if necessary.
- Approval: If your refund request meets our eligibility criteria, we will process the refund within 14 business days.
- Disbursement: Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4. Partial Refunds
In certain circumstances, partial refunds may be issued. This is typically applicable when a portion of the services has been rendered, but not the entirety.
5. Cancellation by Tristar Immigration
If Tristar Immigration cancels a service due to unforeseen circumstances or inability to deliver the agreed-upon services, a full refund will be issued, regardless of the stage of service delivery.
6. Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at Info@tristarimmigration.com. Our customer service team is here to assist you and ensure a satisfactory resolution.
